Shipping policy

ATHRENIC – Shipping Policy

At ATHRENIC, we are committed to delivering premium-quality products while providing a clear and transparent customer experience.

1. Processing Time
All orders are processed within 2–5 business days.
This includes order verification, production, and packaging.
Processing time is separate from shipping time.

2. Shipping Time
Once your order is processed, delivery typically takes 10–15 business days.
Shipping times may vary depending on your location, carrier, and customs processing.

3. Shipping Locations
We ship within the United States and internationally.

4. Shipping Fees
Shipping costs are calculated at checkout.
Free shipping may be offered during promotions.

5. Order Tracking
Once your order is shipped, you will receive a tracking number via email.

6. Shipping Delays
Delays may occur due to high demand, weather, carrier issues, or customs.
ATHRENIC is not responsible for delays after shipment.

7. Incorrect Address
Customers are responsible for providing the correct shipping address.
Incorrect addresses may result in lost packages or additional fees.

8. Lost or Missing Packages
If your order does not arrive within the expected timeframe, contact us within 7 days after the delivery window.

9. Delivered but Not Received
If tracking shows "Delivered" but you did not receive your package, please check with neighbors or contact the carrier.
ATHRENIC is not responsible for lost or stolen packages after delivery confirmation.

10. Important Notice
All ATHRENIC products are made-to-order.
Production starts after your order is placed, which may extend delivery times.

Thank you for choosing ATHRENIC.